Frequently Asked Questions
Everything you need to know about your luxury shopping experience.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment solutions such as PayPal, Apple Pay, and Klarna for flexible financing.
How long does international shipping take?
Standard international shipping typically takes between 3 to 7 business days. Please note that delivery times may vary depending on your location and customs processing.
What is your return policy?
You may return your items within 14 days of delivery. Products must be in their original condition, unworn, with all designer tags and security seals still attached.
Are duties and taxes included in the price?
For most destinations, including the US and EU, duties and taxes are calculated at checkout and included in the final price. For other regions, you may be responsible for local import duties upon arrival.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your shipment's progress.
How do I know which size to choose?
Each product page features a detailed size guide and specific fit recommendations. If you require further assistance, our customer care team is available to provide personalized sizing advice.